Q&A
Click: Date:2017-05-10 16:34:00 Information Source:未知
1. Q: Are you Manufacturer or Trading company?
A: We are the manufacturer have more than 12 years experience
2.Q: Do you have any qualification certificate?
Yes, we have the CE and RoHS certificates, and letters patent of SINGDEN own design products, you can contact with sales to check the certificates.
3.Q: Can we visit your factory
A: yes, warm welcome to visit our factory anytime
Our factory is about 1 hour from Guangzhou airport, please send email to tina@singden.com to ask pick up service
4.Q : What's your main products?
Conference system and simultaneous interpretation system
5.Q: What are your advantageous Products?
Economic conference system: SM702
Wired conference system: SM912
Vote conference system: SM816
Wireless conference system: SM913
Simultaneous interpretation system: 4 channels/ SIB003
6.Q: Can you provide customized product?
Yes, SINGDEN is the manufacturer can provide the customized products to our customers.
7.Q: Will you give us more discount if we have a bigger quantity order
A: Yes, definitely. The bigger, the cheaper
8.Q: How much for sending the samples?
Standard sample same price as the bulk order.
9.Q: How can I get the samples?
Contact with our sales tina@singden.com or call us 86-757-81810859
10.Q: How many years of warranty of your products
A: three years on system component parts and unlimited free technical support.
11. Q: If there is any problem about your products, should we have a refund or replacement.
A: Don’t worry about the quality of equipment, because SINGDEN do the complete inspection and test before delivery.
If there is really some problem about the product, contact with the sales, SINGDEN engineer team will help you to resolve your problem immediately by instruction; if the problem can not be resolved at your side, SINGDEN will send a new parts for replacement during warranty period, and you can change the parts with only screw driver, parts free, freight collect.
12.Q: What is your export package?
Carton or flight case
13. Q: Can you provide special package?
Yes, we can make the customized LOGO and brand follow your requirement, no need additional cost;
Yes, we can make the special package follow your requirement, the cost depends on the design and quantity.
14.Q: What is your delivery time?
3-7 work days
15.Q: What about the payment term
T/T or Western Union or PayPal;
30% before production, 70% before delivery;
Bank charge prepaid when the amount less than $5000.
16. Q: What about the delivery method?
EXW; Freight collect
By truck: specified Guangzhou or Shenzhen warehouse
By train: nearby country
By sea: more than 1 CBM
By air:
By DHL/ Fedex/ UPS/ TNT
If there is any further question or you want to know more information about SINGDEN, please contact with us: tina@singden.com
A: We are the manufacturer have more than 12 years experience
2.Q: Do you have any qualification certificate?
Yes, we have the CE and RoHS certificates, and letters patent of SINGDEN own design products, you can contact with sales to check the certificates.
3.Q: Can we visit your factory
A: yes, warm welcome to visit our factory anytime
Our factory is about 1 hour from Guangzhou airport, please send email to tina@singden.com to ask pick up service
4.Q : What's your main products?
Conference system and simultaneous interpretation system
5.Q: What are your advantageous Products?
Economic conference system: SM702
Wired conference system: SM912
Vote conference system: SM816
Wireless conference system: SM913
Simultaneous interpretation system: 4 channels/ SIB003
6.Q: Can you provide customized product?
Yes, SINGDEN is the manufacturer can provide the customized products to our customers.
7.Q: Will you give us more discount if we have a bigger quantity order
A: Yes, definitely. The bigger, the cheaper
8.Q: How much for sending the samples?
Standard sample same price as the bulk order.
9.Q: How can I get the samples?
Contact with our sales tina@singden.com or call us 86-757-81810859
10.Q: How many years of warranty of your products
A: three years on system component parts and unlimited free technical support.
11. Q: If there is any problem about your products, should we have a refund or replacement.
A: Don’t worry about the quality of equipment, because SINGDEN do the complete inspection and test before delivery.
If there is really some problem about the product, contact with the sales, SINGDEN engineer team will help you to resolve your problem immediately by instruction; if the problem can not be resolved at your side, SINGDEN will send a new parts for replacement during warranty period, and you can change the parts with only screw driver, parts free, freight collect.
12.Q: What is your export package?
Carton or flight case
13. Q: Can you provide special package?
Yes, we can make the customized LOGO and brand follow your requirement, no need additional cost;
Yes, we can make the special package follow your requirement, the cost depends on the design and quantity.
14.Q: What is your delivery time?
3-7 work days
15.Q: What about the payment term
T/T or Western Union or PayPal;
30% before production, 70% before delivery;
Bank charge prepaid when the amount less than $5000.
16. Q: What about the delivery method?
EXW; Freight collect
By truck: specified Guangzhou or Shenzhen warehouse
By train: nearby country
By sea: more than 1 CBM
By air:
By DHL/ Fedex/ UPS/ TNT
If there is any further question or you want to know more information about SINGDEN, please contact with us: tina@singden.com
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